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Cloudcare from Codestone

Futureproofed IT support you can depend on.

Our decades of hands-on experience and 1,000+ clients mean we’ve already solved the problems you face. 

We provide IT support, consultation, and solutions for all your business challenges. Reduce risk, avoid downtime, improve efficiency, and move forward with IT support you can trust to grow with you.

  • Seamless Transition
  • Scalable Solution
  • High-level Experience

Brands We Work With

Key Information:

Microsoft Gold Partner

 Cisco, VMware, IBM, and CCH Tagetik Accredited

SAP’s #1 EMEA/UK Partner

With 350+ specialists across the UK and Europe and nearly 30 years driving digital transformation, Codestone delivers enterprise-grade IT at speed, at scale, and with absolute confidence.

Codestone’s CloudCare provides continuous IT support, ensuring your systems are secure, operational, and optimised around the clock. Our multilingual team offers assistance from first to third-line support, addressing issues promptly and efficiently 24/7 365 days of the year.

We proactively monitor your IT infrastructure in real-time, identifying and resolving potential issues before they impact your business. This approach minimises downtime and maintains optimal performance.

Whether you require an extension of your in-house team or a fully managed IT service, CloudCare adapts to your business size and requirements, providing flexible and scalable support. So if you’re an SME with 25 seats or an international operation with 5,000 we can provide you the solution.

Brochure

Introduction to CloudCare Future-Proof Future Ready

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Accreditations

Microsoft Security

CloudCare ITMS Assessment

Our thorough process to ensure you get the right level of service.

A CloudCare by Codestone IT Managed Services Assessment is a comprehensive evaluation of an organisation’s IT infrastructure, processes, and services to ensure optimal performance, security and efficiency. Change your IT Support in as little as 6 weeks.

The ITMS Assessment helps identify areas for improvement and opportunities for enhancing the overall IT management strategy.

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Current Platform Review

Understand the current platform, user base, hardware infrastructure, Software as a Service (SaaS) applications, Microsoft 365, policies, licensing and related elements. We can support any platform, app or software your business may rely on.

Stakeholder Involvement

Engage in discussions with key stakeholders and users, ensuring representation from a diverse and relevant sample.

Service Ticket Review

Review existing service tickets, whether originating internally or from third-party sources, as an integral aspect of the Assessment.

Change Management Processes

Assessment of change management processes and change request procedures, impact analysis and communication strategies.

Top Recurring Issues

Identification of a range of issues that consistently surface and require attention such as system performance, security vulnerabilities, user experience, compliance concerns and any persistent trends affecting the overall effectiveness and efficiency of the managed service.

Future Organisation Plans

Upcoming initiatives such as office relocation, Enterprise Resource Planning (ERP) system changes, and organisational growth, within the framework of an IT Managed Services Assessment.

SLA Alignment

An examination of the requirements for coverage and Service Level Agreements (SLAs). This involves assessing the extent of support and services needed across various IT domains and ensuring that SLAs are aligned with the organisation’s objectives and expectations.

What Works?

An evaluation is carried out to understand the elements that are effective and those that fall short of expectations.

Key Concerns

By identifying and addressing the key concerns, the aim is to provide recommendations to enhance the overall performance, security, and efficiency of the IT infrastructure.

“All requests for technical issues come through us first via the portal to the technical email box. We filter them and decide if they need escalating to Codestone for resolution. We’ll often have a Teams call with a member of the Codestone team before we raise a ticket to talk it through, they’re really helpful with this.”

Justin Saunders

Commercial Director, Daylong Direct

Latest Case Studies


Why CloudCare by Codestone is right for you

Multi-lingual Capable

1st line support coverage during core hours. English, French, German & Italian.

Security & Monitoring

SOC Integration with Cloud Guard, Threat detection through monitoring, Security response & immediate actions.

Infrastructure Management

Infrastructure management & patching, Server Monitoring, Up to 3rd line support for infrastructure.

Microsoft 365 / Azure

Up to 3rd line support for the Microsoft 365 stack, Up to 3rd line support for the Microsoft Azure Stack, SharePoint support.

Custom App Support

Customer facing service desk for custom developed applications organisations, End user support for custom applications for software.

Service Integration & Management

3rd vendor liaison and management, Centralised service desk service, Service Delivery with CSI activities, Customer value management.

Testimonials

“One of our aims was to reduce the number of suppliers we had to minimise risk and effort. Having a good fit with Codestone has helped us achieve this and allowed us to reach out to them for other IT projects such as Microsoft 365.”

“Codestone has delivered on its promises, with a very high level of support, we can rely 100% on the infrastructure to provide our services, and Codestone takes care of all upgrades as well as continually verifying that the platform is performing in line with the KPIs.”

“We have found Codestone to be a dedicated and hard-working partner, ready to go the extra mile. Its helpful and responsive support gives us the confidence to grow the organisation on a solid IT foundation.”

Book a short no obligation discovery call to see if CloudCare is right for you.

Or call: 0370 334 4000

CloudCare by Codestone video


Frequently Asked Questions

What are managed services, and how can they benefit my business?

Managed services involve outsourcing your IT management to a specialist provider. An MSP (managed service provider) manages, monitors and supports your IT systems 24/7. This can lead to fewer technical issues, reduced downtime and cost savings, allowing you to focus on running your business without worrying about IT. MSPs offer a range of tailored solutions like cloud services and cybersecurity, ensuring your IT infrastructure is secure, efficient and aligned with your business needs.

How does a managed service provider support business continuity?

A managed service provider offers services such as proactive system monitoring, regular data backups and disaster recovery plans to minimise downtime and reduce the risks associated with IT failures. Many MSPs also offer cloud services, which make it easier to securely store and access your data from anywhere, keeping business operations running smoothly even in the event of unexpected disruptions.

How can managed IT services improve the security of my business?

Managed IT services keep your business secure by proactively monitoring your systems to detect and respond quickly to any potential issues. This includes setting up protective measures like firewalls, antivirus software and endpoint security to safeguard all your devices. They also perform regular security audits and updates to make sure your systems are protected against the latest and most advanced cyber threats.

What is the role of managed services in modern workplace solutions?

In today’s digital-first world, managed services play a critical role in keeping your workplace connected, secure and productive. An MSP helps you deploy and manage essential services like cloud platforms and Microsoft 365, ensuring that your teams can collaborate seamlessly, even across distributed teams. They also provide ongoing support and updates, making sure your systems are always aligned with your business needs.

How can a managed service provider help my business scale its IT infrastructure?

If your business is growing or adopting new technologies, an MSP can help you scale your IT infrastructure to match. They offer flexible solutions that grow with you, whether that’s expanding your network, increasing capacity or integrating new software. This allows your business to scale efficiently without putting extra pressure on your internal teams, all while keeping your systems secure and running smoothly.

What should I consider when choosing a managed services provider in the UK?

When choosing an managed service provider, it’s important to partner with one that understands your business and offers solutions that fit your needs. Look for providers that can scale their services as your business grows and offer comprehensive support for everything from cloud solutions to IT infrastructure management. A good MSP will provide 24/7 monitoring, proactive support and have a track record of helping businesses simplify their IT and achieve their goals.